Tesco contacted us with an urgent requirement to re-process 95,000 towels which were already allocated for peak sales. This request was to attach a satin over-sticker to the existing sew-in label using hand irons.
Our promise was to process 10,000 units per day and co-ordinate 14 full loads from Middlesbrough and return them within two weeks. We established a team of 15 production staff, 2 supervisors and an administrator to coordinate bookings and stock-flow in record time.
We demonstrated our open-minded and flexible approach to problem-solving and our ambition to serve our customers by providing robust solutions.
Cheryl Thompson, Head of Technical Home and Seasonal commented;
“I would like to thank Synergy for re-processing some 95,000 units of product for us at short notice and even shorter turnaround time. The operation ran smoothly from start to finish with Synergy co-ordinating transport runs that worked with our own DC requirements and timings. The job itself was quite fiddly and needed accuracy in order to keep the product looking premium. I can say that the re-working was perfect and was carried out exactly how it was briefed. Gary updated us at every level from collection to completion and delivery. Accuracy on costings and timings were spot on and also competitive, as we all know how these things can overrun not only by timing but also cost. Synergy saved the day for us, allowing us to quickly turnaround quite a potentially big issue for us which could have impacted our sales, we have since used them for other re-work and highly recommend them.”