At Pibuyi.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward and transparent refund policy to ensure your shopping experience is as hassle-free as possible.
1. Eligibility for Refund
To be eligible for a refund, your item must meet the following criteria:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- The refund request must be made within 30 days of receiving the item.
- Proof of purchase (receipt or order number) is required to process the refund.
2. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Downloadable software products
- Items on sale or clearance (unless damaged or defective)
3. Refund Process
- To initiate a refund, please contact our customer support team at [support@pibuyi.com] with your order number and a description of the issue.
- Once we receive your request, we will assess the situation and notify you of the next steps.
- If your return is approved, we will provide you with return instructions and a shipping label (if applicable).
- Upon receiving the returned item, we will process your refund to the original payment method within 5-7 business days. Please note that depending on your bank or credit card issuer, it may take an additional few days for the refund to reflect in your account.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately within 7 days of receipt. We will provide you with a full refund or replacement, based on your preference, after reviewing the issue.
5. Shipping Costs
- Refunds do not include shipping costs, unless the item is defective or damaged.
- Customers are responsible for return shipping costs, unless otherwise specified by our team.
6. Exchanges
If you would like to exchange an item, please contact us directly. We will guide you through the process, and you may be asked to return the item first before the new item is sent.
7. Contact Us
If you have any questions regarding our refund policy or need assistance, feel free to reach out to our customer support team at [support@pibuyi.com].